Shipping Information

When you chose to buy a product listed on this website, your order is redirected to the manufacturer’s secure online system where the rates and shipping methods are described at checkout. You are given simple options and ample contact information at every point in the process for easy checkout. Every point of ordering in secure.

Orders we fulfill directly are eligible for a variety of shipping services. In special cases when orders are managed directly by us, our system for online ordering calculates the order and estimates shipping in real time when you select eligible items before completing your payment.  If you have any special shipping requests, please call (408) 357-4183. Or use our contact form. | Show More Text.

United States of America

First Class Shipped via the USPS, 3 – 5 business days anywhere within the USA. Delivery Rate calculated after adding items to cart.
Priority Shipped via USPS, 2 – 3 business days average anywhere in the USA. Delivery Rate calculated after adding items to cart.(Example: $5.25 per Flat Rate envelope, or $8.95 per Flat Rate box)
Express
Shipped 2-3 business days guaranteed anywhere in the USA. Delivery Rate calculated after adding items to cart.
Guaranteed Overnight*
(Signature required)
Shipped Next Day. Does not include Saturday delivery (No PO Boxes). Delivery Rate calculated after adding items to cart.
*Please call first before using this shipping method.Fed Ex, and Fed Ex International See Shopping Cart

Please note: TheGatewayExperience.com reserves the right to change the shipping method equal or better to that which is ordered at its own discretion and expense. TheGatewayExperience.com is not responsible for delays caused by weather or other natural disasters.

Canada & International Shipping & Handling

Delivery Rate calculated after adding items to cart.

USPS Priority International
(No tracking available)
Shipped via Global Priority, 8-21 business days. Delivery Rate calculated after adding items to cart.
USPS Express International
Shipped USPS Express International, 7-10 Business Days. Delivery Rate calculated after adding items to cart.
UPS GroundFed Ex, and Fed Ex International Shipped Standard , 7-12 business days (No PO Boxes).See Shopping Cart

For all Canadian shipments, TheGatewayExperience.com will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you.

TheGatewayExperience.com will not be held liable for any customs duties or taxes that arise from your local customs office. TheGatewayExperience.com will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping TheGatewayExperience.com,  will not be responsible for lost shipments.

All Other Countries

International
(No tracking available)
Shipped USPS Priority International, 7-21 Business Days. Delivery Rate calculated after adding items to cart.
International Expedited Shipped via USPS Express, 7-12 business days. Delivery Rate calculated after adding items to cart.

 

Also Note

USA Overnight Shipping & Handling – Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Returns

TheGatewayExperience.com will only accept returns if the item(s) received contained manufacturing defects, or were unopened from their original packaging.

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